Q. Can you make me anything Viking related?
A. Yes! We are happy to work with you to design and create a personalised product for you. Please contact us to discuss your requirements. We cannot use any copyrighted images, but could create you something in a similar style.
You will be sent a digital proof to approve, before production.
Q. Can I buy a gift card?
A. Yes, this can be digital or physical card.
Q. I want to change the personalisation on the product I’ve ordered
A. This depends on what stage of the order you are at:
- It’s in my cart, you’ll have to remove the item and add it again with the correct personalisation.
- I’ve paid for the order and received confirmation, if it’s the same day, contact us and we should be able to change it
- I’ve approved the digital proof, I’m afraid it’s too late now
Q. I want to send the product to a different address
A. You can change the shipping address on checkout
Q. This is a gift, don’t send the price of the product to the recipient
A. Please add a note to your order, you can do this on your cart. You can also include a message there for the recipient
Q. How long will it take to receive my order?
A. Order process time is 1 – 3 working days and we use Tracked 48 hr postage as standard
Q. The answer to my question is not here
A. Please contact us and we will do our best to answer your query.